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SMS and imaged PCs

SMS and imaged PCs

SMS and imaged PCs

We have an image that has SMS installed. Every time we image a PC and roll it out to the end user, we cannot connect with remote tools. The PC shows up in the collections list, when we click 'Start remote tools' it has the correct IP address, but says Remote Control Agent Not Found. Any ideas?

Thanks in advance.

RE: SMS and imaged PCs


When you clone a PC you'll get the same GUID for each "clone" or install.
Here is the link on how to solve this problem_

I hope you find this post helpful.  


RE: SMS and imaged PCs

I'm guessing i need to download the SMS 2.0 support tools for this. Also, if i do those steps on the image PC, will i have to reinstall SMS on all the imaged PCs? From what I've read, the 20clicln.bat completely removes the SMS client from the PC. Thanks.

RE: SMS and imaged PCs

Ideally you don't want to have the SMS client as part of the image but as part of a task sequence that installs the client when it's deployed.

The reason for this is as above, the SMS client will be using the same GUID as all previous clients (even if you syspreped the machine) but if you do a fresh install it should get a new GUID.

Also worth asking, have you configured the Remote Tools on the SMS server?


The real world is not about exam scores, it's about ability.


RE: SMS and imaged PCs

We're using SMS 2.0, I'm not sure if this is a factor. I have tried everything i can find on the Microsoft site about duplicate GUIDs for SMS 2.0 and SMS 2003 and nothing is working. The PCs do aquire new GUIDs, but they still do not work in SMS. Also, we do have remote tools configured.

RE: SMS and imaged PCs

Is there any reason why you haven't upgraded to SMS 2003 or Config Manager? Bearing in mind that SMS 2.0 went end of life March 2006 you're going to find it increasingly difficult to get support on a product that is essentially dead in the water.

One question I do have for you, what OS is it? I am wondering if this is an OS issue.


The real world is not about exam scores, it's about ability.


RE: SMS and imaged PCs

We haven't upgraded because of budget limitations. And it is installed on Server 2003. Finding support for it is difficult, but that's why I'm on this forum haha.

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