Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


accessing directory on 9620

accessing directory on 9620

accessing directory on 9620

We're moving from 4610's to 9620's.

On the 4610 I have three 'menu-items' to deal with dialling from the directory.
First key is 'directory' to search, second is 'call-disp' to call the found number and third is next to select the next found number.

How do you configure this to be workable on a 9620 ?

I noticed that if I use the same setup as on the 4610, I have to scroll two lines past 'directory' to display the above mentioned thre lines, then scroll two lines back up to activate 'directory' to be able to use it.

I have the IDLEFEATURES softkeys programmed for call-pickup, send-calls and EC500 so I've got one spare....

Any ideas ?

regards, Sekitori  

RE: accessing directory on 9620

Personally I put Directory, Next, Call Display and Redial in the IDLEFEATURES... You can bury the other buttons.

SET IDLEFEATURES "1000,26,13,16"

Or setup LDAP so they press the A-Menu key to access the LDAP directory. I don't find it as intuitive as the phones directory button, but it's an option.


We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

RE: accessing directory on 9620

good tip 98Convert, you also have to have "Directory, Next, Call-Disp" setup as 3 of the buttons some where on the 96XX phone, or the softkey's won't display in idle.



AVAYA Certified Expert

RE: accessing directory on 9620

Thanks 98Converter and Mitch672 - I'll program the keys but leave it up to the users (Ugh!) to decide what they want on the idlefeatures....


Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close