[b]Basic recordings[/b]
[b]Basic recordings[/b]
(OP)
Hello
Does anyone have a great number of recordings of background noise marked as "Basic recordings"?
We have a Meridian op 61 and I suspect that NICE is interpreting something that it does as being a call when, in fact, it is just some kind of line test.
Can suggest a remedy or explanation?
Cheers
Does anyone have a great number of recordings of background noise marked as "Basic recordings"?
We have a Meridian op 61 and I suspect that NICE is interpreting something that it does as being a call when, in fact, it is just some kind of line test.
Can suggest a remedy or explanation?
Cheers
RE: [b]Basic recordings[/b]
Alternative is to disable TRS but this means that when Interactions center is failing you'll get no calls uploaded to databases once integration resumes for the period the interactions center was down.