Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

[b]Basic recordings[/b]

[b]Basic recordings[/b]

[b]Basic recordings[/b]


Does anyone have a great number of recordings of background noise marked as "Basic recordings"?

We have a Meridian op 61 and I suspect that NICE is interpreting something that it does as being a call when, in fact, it is just some kind of line test.

Can suggest a remedy or explanation?


RE: [b]Basic recordings[/b]

if you mean basic recordings user then these are calls uploaded to the database by the TRS service.  These calls are likely due to channels being configured for vox activity and there being noise on the line (as per the static you hear).  You can try to change to offhook/onhook channel detection however if unsupported by your configuration then this may cause all calls to fail to record.  

Alternative is to disable TRS but this means that when Interactions center is failing you'll get no calls uploaded to databases once integration resumes for the period the interactions center was down.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close