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send to voicemail when agents in a split don't answer

thread690-159258

send to voicemail when agents in a split don't answer

send to voicemail when agents in a split don't answer

(OP)
I need to figure out how to send a call to voicemail when a call path rings a hunt-group agent that is logged in, but doesn't answer.  I am using ACD.

Can this be done without ACD?

RE: send to voicemail when agents in a split don't answer

I will need some more detail.  Are you using a vector to route the calls?  Is the agent logged in and avaliable, walks away from their desk forgetting to logoff or AUX out, and a call is sent to their desk?  RONA on the hunt group form would fix this.  To send ringing call to voice mail, queue length in the hunt group would be a soultion also.  If a call queues, then rings the number of times set in the coverage path interval it will then go to point one in the coverage path.  A few more details would help greatly.

Chris

RE: send to voicemail when agents in a split don't answer

I have not set anything like this up for a while so I hope I can remember this.

Im assuming you are using vectoring in the vdn in the there is a if no answer go to vdn# set up a new vdn that points to a new vector in that vector you will want the goto messaging line and a mailbox number.

I do not have access to a switch at the moment so I cant look directly at the commands sorry! if you have any more questions let me know.


José

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