send to voicemail when agents in a split don't answer
send to voicemail when agents in a split don't answer
(OP)
I need to figure out how to send a call to voicemail when a call path rings a hunt-group agent that is logged in, but doesn't answer. I am using ACD.
Can this be done without ACD?
Can this be done without ACD?
RE: send to voicemail when agents in a split don't answer
Chris
RE: send to voicemail when agents in a split don't answer
Im assuming you are using vectoring in the vdn in the there is a if no answer go to vdn# set up a new vdn that points to a new vector in that vector you will want the goto messaging line and a mailbox number.
I do not have access to a switch at the moment so I cant look directly at the commands sorry! if you have any more questions let me know.
José
Please let me know if this was helpful