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send to voicemail when agents in a split don't answer
- Thread starter MatthewM
- Start date
I will need some more detail. Are you using a vector to route the calls? Is the agent logged in and avaliable, walks away from their desk forgetting to logoff or AUX out, and a call is sent to their desk? RONA on the hunt group form would fix this. To send ringing call to voice mail, queue length in the hunt group would be a soultion also. If a call queues, then rings the number of times set in the coverage path interval it will then go to point one in the coverage path. A few more details would help greatly.
Chris
Chris
I have not set anything like this up for a while so I hope I can remember this.
Im assuming you are using vectoring in the vdn in the there is a if no answer go to vdn# set up a new vdn that points to a new vector in that vector you will want the goto messaging line and a mailbox number.
I do not have access to a switch at the moment so I cant look directly at the commands sorry! if you have any more questions let me know.
José
Please let me know if this was helpful
Im assuming you are using vectoring in the vdn in the there is a if no answer go to vdn# set up a new vdn that points to a new vector in that vector you will want the goto messaging line and a mailbox number.
I do not have access to a switch at the moment so I cant look directly at the commands sorry! if you have any more questions let me know.
José
Please let me know if this was helpful
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