Unsure if this is in the right section ..... here goes anyway.
I have been promoted at work and have been asked to complete a SWOT analysis - not of the company as a whole but just of our service department.
We are a communications company who deliver complete solutions through mobiles / data / telehone systems / lines etc.
I have never done anything like this before, so far I have documented some basic things which I have noticed - competitiveness in the office, knowledge of employess - both good and bad in certain areas, large workloads and lack of depth in certain areas.
Can anyone advise of anything else, what should I be looking for. If im been honest I arent the most creative so am struggling to identify anything apart from the basics.
Any advise would be appreciated.