Adding new users - restart AES server
Adding new users - restart AES server
(OP)
Hallo All,
NICE Perform 3.2 (9.10.6.356), AES r4-2-3-33-0
Whenever I add a new agent in Users Administrator, even though the agent shows as being logged in in the PBX, in the monitor application the agent is grayed out. I haven't found an easy solution to this - rebooting the AES server fixes it but there has got to be a simpler solution. Any ideas?
RE: Adding new users - restart AES server
The Hunt group association only provides log in / log out messaging.
The extension association only provides event (extension ring, answer, transfer, disconnect, etc) messaging.
If you have the hunt group enabled but not extension you will see agents logging in and out but no actual calls occuring.
RE: Adding new users - restart AES server
The agent has the skill assigned (ACD in NICE terminology), and the extension is monitored as well. As I said, all works if I restart the AES server, I just don't understand why ...
RE: Adding new users - restart AES server
RE: Adding new users - restart AES server
i'm not so sure but shouldn't you wait some time till new agents are available in full? like twenty minutes for data refresh or something like that. can't say exactly, so much time passed since that last training. :)