Shared NumberVar extreme_urgent_count;
If {ESI_esi_audit_hpd_hpd_helpdesk_JOIN.Priority} = "Urgent" Then extreme_urgent_count := extreme_urgent_count +1 Else
extreme_urgent_count := extreme_urgent_count;
extreme_urgent_count
If I have one urgent ticket that gets assigned first to one group then to another group and I only want to count it once. How can I add additional code to this existing code above to accomplish that?
Example of two data records working with:
Ticket# request-id assigngroup priority date submitter
839186 3175040 xxxxxxxx urgent 01/18/6:14 Joe
839186 3175044 oooooooo urgent 01/18/6:15 jill
If {ESI_esi_audit_hpd_hpd_helpdesk_JOIN.Priority} = "Urgent" Then extreme_urgent_count := extreme_urgent_count +1 Else
extreme_urgent_count := extreme_urgent_count;
extreme_urgent_count
If I have one urgent ticket that gets assigned first to one group then to another group and I only want to count it once. How can I add additional code to this existing code above to accomplish that?
Example of two data records working with:
Ticket# request-id assigngroup priority date submitter
839186 3175040 xxxxxxxx urgent 01/18/6:14 Joe
839186 3175044 oooooooo urgent 01/18/6:15 jill
