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Need to enhance existing formula

Need to enhance existing formula

Need to enhance existing formula

Shared NumberVar extreme_urgent_count;
If {ESI_esi_audit_hpd_hpd_helpdesk_JOIN.Priority} = "Urgent" Then extreme_urgent_count := extreme_urgent_count +1 Else
extreme_urgent_count := extreme_urgent_count;

If I have one urgent ticket that gets assigned first to one group then to another group and I only want to count it once. How can I add additional code to this existing code above to accomplish that?

Example of two data records working with:
Ticket# request-id assigngroup priority  date    submitter
839186    3175040   xxxxxxxx   urgent   01/18/6:14    Joe
839186    3175044   oooooooo   urgent   01/18/6:15   jill
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