×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

....UCCX......long story....

....UCCX......long story....

....UCCX......long story....

(OP)
Hi, here's a bit of back ground before I get to my main point (please bare with me).

We have a CM v4.2 and a UCCX v4 on seperate boxes.
We only had one CSQ with Agents using the UCCX so the wallboard we used was the CCX Overall stats.
When we added one more Agent to another CSQ the stats were not accurate i.e. longest call in queue etc.
We don't want to pay £7-10K for a wallboard application but I found a free app at the following link (bottom of the page)
http://www.tenox.tc/out/
that looks just what we need.
Due to our strict ITIL procedures I have to test this on a test sytem.
We have no test CCX server so I started the Node Manager on the test Call Manager in order to use the freebie CCX we initially got with CM.
After a few problems with the fact that there were a number of SQL's on the one box we got the ODBC connection working. However the data base has no info in it so the wallboard will not display anything!
I don't understand this as the administration pages work fine..so where is that pulling the info from?

I now need to import some data from the live CCX and try to put it on the test so the wallboard can pull some info.

Where can I check what the path is that the CCX backs up to?

Our support company say that the CCX can be restored via the CM back up - is this true? Seems a bit weird to me.

Thanks for any assistance in this matter.

RE: ....UCCX......long story....

yes you use the BARS tool in call manager to back up your IPCC server. Your support folks are correct.  

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close