Storage Center problem - 2 loggers
Storage Center problem - 2 loggers
(OP)
We have Storage Center running on Nice Log8.9, and everything works fine for 1 logger, however the 2nd logger does not send any calls to SC. Is there any thing I can check for this?
There is no difference with the agents setup, ie everyone is on the same network, in the same building, and set up the same way on Active Directory & Nice, but the 2nd logger is not sending anything.
There is no difference with the agents setup, ie everyone is on the same network, in the same building, and set up the same way on Active Directory & Nice, but the 2nd logger is not sending anything.
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I am a man of few words, but many riddles
RE: Storage Center problem - 2 loggers
Firstly check SC admin and make sure that logger is the member of the CLS
secondly check the Task ,if you are using one task for both loggers. make sure that you add them by using 'or'
I would prefer make 2 rules for each loggers that analyse if it is a rule problem
then change SC log level to Debug and restart SCloader.. check log files ..etc
RE: Storage Center problem - 2 loggers
Please any ideas? Really need to get this working
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I am a man of few words, but many riddles
RE: Storage Center problem - 2 loggers
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I am a man of few words, but many riddles
RE: Storage Center problem - 2 loggers
İt seems that logger is recording properly but you cant receive agent's attach data like phone numbers?
if it is AVAYA , you are probably missing ACD numbers..make sure that you are monitoring all devices and ACD ..etc.
RE: Storage Center problem - 2 loggers
Agent data is captured by a program called AgentSilentLogin when user logs into PC.
Not sure what you mean by missing ACD??
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I am a man of few words, but many riddles
RE: Storage Center problem - 2 loggers
RE: Storage Center problem - 2 loggers
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I am a man of few words, but many riddles
RE: Storage Center problem - 2 loggers
Launch this and in there you will see a driver menu.
To add devices you would launch this and then add them in there.
Please note that driver cannot be launched whilst cls is running and so all cls modules have to be in stopped state before doing so.
RE: Storage Center problem - 2 loggers
I have :
server
tools
configuration
switch
Database
Help
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I am a man of few words, but many riddles
RE: Storage Center problem - 2 loggers
RE: Storage Center problem - 2 loggers