NICE Perform & Microsoft OCS
NICE Perform & Microsoft OCS
(OP)
We are looking to deploy OCS R2 into our environment, just wanted to know if anyone had experience with NICE and Office Communicator R2. We are a Nortel CS1K environment but plan to migrate some of the end users to OCS as the Telephony desktop endpoint to start out, wanted to know if NICE can record audio for these users.
RE: NICE Perform & Microsoft OCS
As office communicator uses sip trunks and has its only recording functionality via audio and video edge server and web conference server and archiving built in.
Are u talking about branch recording or delegation ?
RE: NICE Perform & Microsoft OCS
The architecture we have in mind for OCS is to user the Nortel CS 1000E for telephony so OCS would be connected via SIP trunks to the CS 1000E. We are not going to initially connect any carrier directly to the OCS. So all external communications from OCS will route through the Nortel CS 1000E. So I guess the challenge would be to be able to capture the audio form Communicator Client to another Communicator/SIP devices and from Communicator to external participants.
RE: NICE Perform & Microsoft OCS
Some pointers: For OCS to conenct to any PBX, you need the mediation gateway.
From the Nortel side, as they did on LCS, you will have to install the nortel converged office application on an application proxy, so in this case the OCS application proxy. The OCS application proxy relays the messages to the Nortel PBX. This means that you can connect directly without any gateway in between.
Actually the converged office is Nortel's specific gateway to conenct to the CS1000.
If you have CS1000 5.0, you can use the PBX with SIP Trunking directly. You will need to have the SIP Trunks added setup. However for 4.5 and below you will need a gateway (we will be using an Audiocodes gateway for our Pilot).
signaling:
OCS <==> OCS mediation (role) server <==> OCS role proxy MCM <==> PBX (NRS/SRS)
Speechpath
OCS <==> OCS mediation (role) server <==> PBX (CS1000 5.0 )
RE: NICE Perform & Microsoft OCS
http:/
Unfortunately it does not mention the possibility of NICE recorder integration with OCS.Though it shows many other possible recorder.
RE: NICE Perform & Microsoft OCS
RE: NICE Perform & Microsoft OCS
RE: NICE Perform & Microsoft OCS
RE: NICE Perform & Microsoft OCS
well if i got this sip ideology straight, you can have a border on the inside of your network too. :) i don't know your network topology but it may be possible to have every client communicate via sbc and thus have its traffic tapped. microsoft ocs is sip in the base so that shouldn't represent an insolvable problem in my opinion.
RE: NICE Perform & Microsoft OCS
RE: NICE Perform & Microsoft OCS
um... it may be not suited for this particular forum, but i'd suggest you take a look at Avaya Session Manager. it's a SIP Overlord that may be your solution potentially, if i get the signs right. it also will solve all the troubles with signaling tap so nice recorder implementation should be easy as a breeze.
RE: NICE Perform & Microsoft OCS