Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


1692 Polycom Phone

1692 Polycom Phone

1692 Polycom Phone

We just received our first AVAYA 1692 (Polycom) IP phones.  We are on CM 5.1 and a 1692 is not a listed phone type.  Does anyone know what model alias should be used for this phone?

RE: 1692 Polycom Phone

Is 4690 an option?

RE: 1692 Polycom Phone

The 4690 is aliased as a 4620 phone.

RE: 1692 Polycom Phone

We are using 4690 IP Polycoms and they look like the 1692...

RE: 1692 Polycom Phone

From the Avaya support site:
 Additional Network Configuration Settings and Setup:
•    Uses DHCP Scope Option 242
•    Uses HTTPS or HTTP (HTTPS is only available for downloading Configuration files from CM and when using Avaya signed digital certificates)
•    Administered as 4620 Terminal type
•    Use with CM 4.0 or later

RE: 1692 Polycom Phone

Has anyone set up the HTTP .cfg files and knows exactly what needs to be inserted and where?  My DHCP is recognized by other 9620's and I understand the .cfg files have to be converted with the MAC and the extension assigned.  I have edited the .cft with what I thought was needed in order for the Polycom to boot properly but it doesn't seem to be working as designed at all.

Any and all experiences are welcomed.  Thanks!!!

RE: 1692 Polycom Phone

Does anyone have any information on how I can get this IP 1692 phone working.
I am at a remote site and the customer replaced his IP 4690 with this phone but it will not load.
We have CM 5.1.
Where do I get the correct files to enable the phone?
How do I set the phone to accept the HTTP.cfg file?
Avaya doesn't give much info.

Any help would be great.

                Thank you,

RE: 1692 Polycom Phone

Hello everyone,
I was able to get the right files to my ftp server and get the IP phone working.
The only issue I am having at this point is that the mute button isn't working.When you press the button you do here the "click" indicating that the button is working but the mute feature isn't.
I have confirmed on the station page that it is set for 2 way speakerphone.
Any ideas on what the problem meay be?

Thank you all

RE: 1692 Polycom Phone

I'm assuming the "mute" option on page 1 of the station form is "yes"?

RE: 1692 Polycom Phone

Speakerphone is 2-way
Mute button enabled yes

There was a 4690 previously but the mute didn't work so I have changed phones but I still have the same problem.

Any other ideas.

       Thank you  

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close