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PB with QM recording mode in NPR 3.1

PB with QM recording mode in NPR 3.1

PB with QM recording mode in NPR 3.1

(OP)
Hi All,

I have 7 schedules to record 6 interactions per Agent. The pb is that I can't get exactly 6 recordings for all agents.
I think that the pb is due of performance limititation because the call center is big (plenty of calls).
What is your advise?

Hil  

RE: PB with QM recording mode in NPR 3.1

how is the schedule set up time interaction or qm interaction,

Can you send a scren shot of schedule. have you checked schedule logs and also that agents are in on days in question

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