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Business composer transaction codes

Business composer transaction codes

Business composer transaction codes

I finally got around to working with the transaction codes i posted 6 months ago. I'm made a little headway. I created 3 codes 11,12,and 13. I called the agent she pressed the acct button. When I pull the tansaction report it pegs the count but says tranaction code 0. The book does say to make sure the numbers are ACD monitored numbers. In composer there is a ACD monitor number screen and I did add the codes but still got the same results in the reports. Any thoughts or help would be appreciated.

RE: Business composer transaction codes

I figured it out. The ACCTCD in sysda has to be set to 00 and not 2. Threw me off because before i changed it to 2 it was 4 and not 0000.

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