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midtier 7.1 on Debian 5.0

midtier 7.1 on Debian 5.0

midtier 7.1 on Debian 5.0

(OP)
Hello all,

This is my first post, but I know that Debian Linux is not supported by BMC. However, in the past I always had it running succesfully with older versions.

Version 7.1.00 Patch 007 200904060530 is now installed on a Debian Linux 5.0

But the login page on http://192.168.1.226/arsys/servlet/ConfigServlet?action=logon comes with the following Exception report:

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception

root cause

java.lang.UnsatisfiedLinkError: CCPUtilApp
    com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method)
    com.remedy.arsys.config.Configuration.login(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.login(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

An error like this usually comes when the system cannnot find the Mid-Tier libraries arapi71.jar arutil71.jar etc.

I checked all relative paths to the directories manually.
In LD_LIBRARY_PATH and CLASSPATH everything points in the right direction:

startup.sh:
JAVA_HOME=/usr/lib/jvm/java-1.5.0-sun; export JAVA_HOME
CATALINA_HOME=/usr/ar/apache-tomcat-5.5.17; export CATALINA_HOME
LD_LIBRARY_PATH=/usr/ar/mid-tier/WEB-INF/lib; export LD_LIBRARY_PATH

catalina.sh:
CLASSPATH="$CLASSPATH":"$CATALINA_HOME"/bin/bootstrap.jar:"$CATALINA_HOME"/bin/commons-logging-api.jar:/usr/ar/mid-tier/WEB-INF/lib
export CLASSPATH

I checked permissions and ownership.
Right after installation I found the perms looking like this:

tomcat08:/usr/ar/mid-tier/WEB-INF/lib# ls -al
total 43492
drwxrwxrwt 2 root root    4096 2009-08-28 10:32 .
drwxrwxrwt 5 root root    4096 2009-08-28 10:57 ..
-rwxrwxrwt 1 root root  307242 2009-04-06 02:48 arapi70.jar
-rwxrwxrwt 1 root root  645903 2009-04-06 02:48 arapi71.jar
-rwxrwxrwt 1 root root   83028 2009-04-06 02:48 arcmn71.jar
-rwxrwxrwt 1 root root    1783 2009-04-06 02:47 ARInterfaces70.jar
-rwxrwxrwt 1 root root 1729337 2009-04-06 02:48 arrpc71.jar
-rwxrwxrwt 1 root root    2644 2009-04-06 02:48 arsys_sample.xml
-rwxrwxrwt 1 root root    1154 2009-04-06 02:48 arutil70.jar
-rwxrwxrwt 1 root root    1719 2009-04-06 02:48 arutil71.jar

I changed the permissions to:

-rwxr-xr-x  

Still no joy.
Has anyone got some suggestion?

Thanks!

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