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midtier 7.1 on Debian 5.0

midtier 7.1 on Debian 5.0

midtier 7.1 on Debian 5.0

Hello all,

This is my first post, but I know that Debian Linux is not supported by BMC. However, in the past I always had it running succesfully with older versions.

Version 7.1.00 Patch 007 200904060530 is now installed on a Debian Linux 5.0

But the login page on comes with the following Exception report:

description The server encountered an internal error () that prevented it from fulfilling this request.


javax.servlet.ServletException: Servlet execution threw an exception

root cause

java.lang.UnsatisfiedLinkError: CCPUtilApp
    com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method)
    com.remedy.arsys.config.Configuration.login(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.login(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source)

An error like this usually comes when the system cannnot find the Mid-Tier libraries arapi71.jar arutil71.jar etc.

I checked all relative paths to the directories manually.
In LD_LIBRARY_PATH and CLASSPATH everything points in the right direction:

JAVA_HOME=/usr/lib/jvm/java-1.5.0-sun; export JAVA_HOME
CATALINA_HOME=/usr/ar/apache-tomcat-5.5.17; export CATALINA_HOME
LD_LIBRARY_PATH=/usr/ar/mid-tier/WEB-INF/lib; export LD_LIBRARY_PATH


I checked permissions and ownership.
Right after installation I found the perms looking like this:

tomcat08:/usr/ar/mid-tier/WEB-INF/lib# ls -al
total 43492
drwxrwxrwt 2 root root    4096 2009-08-28 10:32 .
drwxrwxrwt 5 root root    4096 2009-08-28 10:57 ..
-rwxrwxrwt 1 root root  307242 2009-04-06 02:48 arapi70.jar
-rwxrwxrwt 1 root root  645903 2009-04-06 02:48 arapi71.jar
-rwxrwxrwt 1 root root   83028 2009-04-06 02:48 arcmn71.jar
-rwxrwxrwt 1 root root    1783 2009-04-06 02:47 ARInterfaces70.jar
-rwxrwxrwt 1 root root 1729337 2009-04-06 02:48 arrpc71.jar
-rwxrwxrwt 1 root root    2644 2009-04-06 02:48 arsys_sample.xml
-rwxrwxrwt 1 root root    1154 2009-04-06 02:48 arutil70.jar
-rwxrwxrwt 1 root root    1719 2009-04-06 02:48 arutil71.jar

I changed the permissions to:


Still no joy.
Has anyone got some suggestion?


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