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Cisco 7940 IP Phone stuck at "Configuring IP"

Cisco 7940 IP Phone stuck at "Configuring IP"

Cisco 7940 IP Phone stuck at "Configuring IP"

I have 2 Cisco 7940 IP phones that are stuck at "Configuring IP".  They receive VLAN information, then stay at Configuring IP.  I have tried **# to unlock the phone, didn't work.  I have tried doing a factory reset, didn't work. A host connected to the phone can receive an ip address.  I think the phone still has some network settings on it, but i can't access the settings. Is there any way to get into the settings when the phone is stuck at "Configuring IP"? Any help is greatly appreciated

RE: Cisco 7940 IP Phone stuck at "Configuring IP"

try #**# while the locked portion is higlighted.  

RE: Cisco 7940 IP Phone stuck at "Configuring IP"

What if you set the switchport dedicated to the voice vlan and then test if a device like a notebook is getting a ip address.
Seem here that the DHCP can't be found in the voice vlan.

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