Agent stats not reflecting in My Universe

expack · Sep 23, 2009

Hi,

One of our agent not able to see his stats in My Universe.

I have checked the profile and privileges.Seems to be fine.

Other agent can see their stats through that agent PC.

So problem is not desktop related but it is agent specific.

what more troubleshoot can i do to get this resolved?

Thanks in advance for your help...........

System: NICE Perform R2.

nicetechie · Sep 25, 2009

Is this agent part of a group. has he been moved in the past

expack · Sep 27, 2009

No movement for the agent.He is in same group where all his colleague reside.his Colleague can see there stats ....

nicetechie · Sep 27, 2009

hi,

run sql profiler on sql and when clicking on my universe for this agent check what agent id it is searching in database for. it may be that it is checking for an erroneous id that doesnt exist. has this agent id been used in past for another agent that was deleted ?

sidradical · Oct 13, 2009

What service pack are your on for R2?

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Agent stats not reflecting in My Universe

expack

IS-IT--Management

nicetechie

Technical User

expack

IS-IT--Management

nicetechie

Technical User

sidradical

IS-IT--Management

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