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Agent stats not reflecting in My Universe

thread911-1570696

Agent stats not reflecting in My Universe

Agent stats not reflecting in My Universe

(OP)
Hi,

One of our agent not able to see his stats in My Universe.

I have checked the profile and privileges.Seems to be fine.

Other agent can see their stats through that agent PC.

So problem is not desktop related but it is agent specific.

what more troubleshoot can i do to get this resolved?

Thanks in advance for your help...........

System: NICE Perform R2.  

RE: Agent stats not reflecting in My Universe

Is this agent part of a group. has he been moved in the past

RE: Agent stats not reflecting in My Universe

(OP)
No movement for the agent.He is in same group where all his colleague reside.his Colleague can see there stats ....  

RE: Agent stats not reflecting in My Universe

hi,

run sql profiler on sql and when clicking on my universe for this agent check what agent id it is searching in database for. it may be that it is checking for an erroneous id that doesnt exist. has this agent id been used in past for another agent that was deleted ?

RE: Agent stats not reflecting in My Universe

What service pack are your on for R2?  

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