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Archiving Channel Specific Calls

Archiving Channel Specific Calls

Archiving Channel Specific Calls


We currently archive our CSR based calls using SLA based on the class of business they are related to.  We have since found the need to record the calls for our Service Assurance team as they are often talking to our suppliers about our Licensing agreements.  I want to be able to archive these calls off into a seperate archive and because they dont go through our sysmposium server they dont get any CLI.

I am thinking that i could perhaps archive them based on ChannelName instead.  But in the filters tab it doesnt seem that friend to enable multiple channels to be selected, does anyone know if you can comma seperate channelnames? The phones have been spread across 4 of the recorders for resiliance.

I am using the Freedom System Manager.

Meridian Option 61C
Symposium v 4.5
NICE Dictaphone Recording

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