newbie1221
Vendor
- Dec 20, 2008
- 6
Hiya,
Our playback logger (installed last sep) has stopped retrieving calls/loading the tapes. The logger is set to retrieve, after inserting the tape the lights all flash on as busy for what seems like an age, but the status does not change to 'ready' instead stays on 'waiting for media insertion'. Numerous tapes have been tried and the drive cleaned.
The status in the retrival wizard says 'automatic archiving'? and the status shows a very information - 'error'. I toggled with the archive to retreive and vice versa to try and get this to show retrieve.
Looking at the tape through the Backup manager it shows it's loaded and ready.
The tape drive has been replaced but this did not fix the issue. The tape out light is on a constant red when there is no tape in the drive if that means anything?
-DDS4
-NP3
-Logger 9.01 Playback only
Any help would be welcomed
Our playback logger (installed last sep) has stopped retrieving calls/loading the tapes. The logger is set to retrieve, after inserting the tape the lights all flash on as busy for what seems like an age, but the status does not change to 'ready' instead stays on 'waiting for media insertion'. Numerous tapes have been tried and the drive cleaned.
The status in the retrival wizard says 'automatic archiving'? and the status shows a very information - 'error'. I toggled with the archive to retreive and vice versa to try and get this to show retrieve.
Looking at the tape through the Backup manager it shows it's loaded and ready.
The tape drive has been replaced but this did not fix the issue. The tape out light is on a constant red when there is no tape in the drive if that means anything?
-DDS4
-NP3
-Logger 9.01 Playback only
Any help would be welcomed