Screen Agent
Screen Agent
(OP)
I'm experiencing problems at certain agents pc's where the screen agent just stops and disconnects. Found a 'work around' by putting the screen agent in the start-up menu. What can cause the Nice Screen agent to just 'disconnect' itself ?
RE: Screen Agent
what applications do the agents use and what os is in use
do any of the agents have admin rights
RE: Screen Agent
What he wdb said ...
also, now when the screen agent just stops and disconnects. Is the screenapp still running i.e screenagent.exe visible in taskmanager? Does the application simply stop running all together?
The fact it works for a moment rules port issues etc...I would be inclined to interrogate the difference between the PC's. Do the logs show anything of interest?
Have you checked with NICE if there is a conflict with any of the software you are using on the PC's? In particular I would check for DVD software, may sound random but it has caused conflict issues in the past.
RE: Screen Agent
It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
RE: Screen Agent
RE: Screen Agent
RE: Screen Agent
Change WaitForActivate registry setting on the workstation. Default is 30 (seconds). Initially increase to 120 (seconds) maximum and then drop back to 60 if that works fine and less if you want to fine tune from there.