I've have try it on 15 calls and no change

I've try to delete older token trough functsrt and I got this error:
*********************************************
WARN:   TB_DisposeToken: Unable to dispose Token that contains kept AudFile <Token, File> 3845 127728 18:27:51

FATAL:  DBM: TB_DisposeToken: Failed to dispose Token 3845 0 18:27:51

WARN:   AUM: AUM_DeleteOldDatedAudioTokens: Problem disposing Token, status 3845 27 18:27:51
*********************************************************
I want to specify I got error 713 in supervision
 

If I do a coldstart with functsrv on the loger, wish is the impact ?

Thank you for your help,  

do not do a cold start as this will wipe all audio on logger regardless if its locked or not. this will remove all audio and start from the start so if audio is not archived it is lost forever as u are using tapes u will need to insert tapes post this even for yesterdays calls.

With regard to qa calls, they will be unlocked after 30 days automatically.

if you dont want to do this then u can unlock all calls on logger using unlock tool located on cls.

dont use this tool during operating hours as its labour intensive and i would suggest using it out of hours.

Ok, Were can I found the unlock tool ? i did't find it on my cls. Wich directory ?

Ok I find it but the an error
Failed to calling GetCurrentClsLoggers, Reason 2. Please check log. But I've check all my latest log file and find nothing


and i'm not able to select a loger and delete by date

Crap, Thank you for your help

 

hi,

when u launch the unlock tool do u see any loggers in list ?

if so double click on one of the loggers and then will will allow you to unlock.

It does give an date option. dont do all loggers at once as it doesnt like it, do one logger at a time.

I did'n see any logger in the list. There any config file to write ?

what version are loggers ?

Version 9.10

can you post a screen shot of unlock tool. also what version is cls ?

There is it

Thank you

http://jcti.info/nice/cls.png
http://jcti.info/nice/cls2.png
http://jcti.info/nice/lm.png