Symantec Service Framework has encountered a problem

Question

Symantec Service Framework has encountered a problem

jleites (Programmer)

(OP)

20 Aug 09 12:37

I'm using A/V 2009. I've been using it for nearly a year, and today I started get a popup error window (Symantec Service Framework has encountered a problem). After I close it, Symantec is gone from my sys tray, and I assume not working. I can't open it without rebooting. The it happens again. Any ideas?

jleites (Programmer) · Answer 1 · 2009-08-20 17:35:23

I guess it's academic now. I did an uninstall/reinstall to fix it. It was kind of weird, after I closed the "send report or close" pop up window (I'd have to do it twice), then I had to close "sending report" pop up window twice, then Norton would show up as a new program in the Start Menu. But it wouldn't launch.

greggk9 (IS/IT--Management) · Answer 2 · 2009-08-21 14:15:34

jleites,
You may find that the problem is not solved. I had the same problem which seems to have started after Norton did a major update that even created a new shortcut icon on my desktop. Norton AV loads ok on startup but after awhile I receive a ccsrvhost.exe application error and NAV shuts down. In the error dialog an instruction is trying to address memory location "0x00000000" and the memory can't be read. After uninstaalling and reinstalling and running live update the problem came back with the updates. Norton's site says they are aware of the problem but give no ETR.

jleites (Programmer) · Answer 3 · 2009-08-22 01:12:57

Your right Gregg, the problem came back this afternoon. I went to the Symantec Community forum, and found I was not alone. Symantec has fessed up, and apparently fixed it now. Their web page provides instructions to download the uninstaller, run it a couple of times, and reinstall. However they sent me a "hotfix" which so far is working.

greggk9 (IS/IT--Management) · Answer 4 · 2009-08-22 14:13:39

I have seen the info about the hotfix but haven't been able to find it. Can you direct me to the right place. The reinstall didn't work for me.
Thanks, Gregg

jleites (Programmer) · Answer 5 · 2009-08-22 15:09:52

Request the hot fix from Tony at Tony_Weiss@symantec.com

BTW, the thread dealing with this is http://tinyurl.com/n8vgu7

jleites (Programmer) · Answer 6 · 2009-08-22 23:55:02

Symantec has now posted the hotfix here:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090821103237EN

greggk9 (IS/IT--Management) · Answer 7 · 2009-08-23 13:58:55

RE: Symantec Service Framework has encountered a problem

greggk9 (IS/IT--Management) 23 Aug 09 13:58

Got the fix this morning. So far so good. Thanks

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Symantec Service Framework has encountered a problem