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Perform 3.0 and Avaya PDS

Perform 3.0 and Avaya PDS

Perform 3.0 and Avaya PDS

(OP)
Hi all,

I trying to make the integration between PR3.0 and Avaya PDS.
The issue i have is i can't see the agents from the pds log on. "Event - Pabxconnectiondiedevent link id 64 is down"

Any idea?

Regards

RE: Perform 3.0 and Avaya PDS

what version of pds ?

where u seen this error in connection manager ?

RE: Perform 3.0 and Avaya PDS

(OP)
Hi ,
Im using pds4 and in the connection manager i si link id 64 is down.


thanks
 

RE: Perform 3.0 and Avaya PDS

hi this error usually means tcp/port failed to connect or logon failure.

can you confirm you can ping the pds from interaction server.

also check account u are using to connect and check pds to see connection established. has the cti/interface and connection manger been set up correctly.

is there a firewall between interaction server and pds are all ports opened.

is this the only connection to pds from interaction server or are there other connections are there sufficent licenses for connection

RE: Perform 3.0 and Avaya PDS

(OP)
there is no firewall in between the servers and i can ping the pds server too.. i have one question about this type of integration do i have to map the ext from the PDS to one of the loggers?

Regards

RE: Perform 3.0 and Avaya PDS

(OP)
Whydoibelieve,

I have the integrations requirments but still have that issue.


Regards

RE: Perform 3.0 and Avaya PDS

in the integrations document it refers to a file that is located on pds and u use this file to map logger

RE: Perform 3.0 and Avaya PDS

(OP)
Yes but my main issue is i have the original issue
"Event - Pabxconnectiondiedevent link id 64 is down"

RE: Perform 3.0 and Avaya PDS

can u post connection manager most recent log and cti driver log and i will have a look.

this is an easy integration so should be able to sort.

RE: Perform 3.0 and Avaya PDS

(OP)
yes sir,, i will upload the logs today, thanks!!!!!!!!

RE: Perform 3.0 and Avaya PDS

cti driver log as well pls

RE: Perform 3.0 and Avaya PDS

(OP)
ups sorry my friend, i will send it right now.

regards

RE: Perform 3.0 and Avaya PDS

can you check the account details you are using to connect to pds on cti interface on interaction server as from looking at logs you arent even logging in succesfully. make sure pds version 4 is also selected on cti setup on interaction server in system admin.

RE: Perform 3.0 and Avaya PDS

(OP)
whydoibelieve,

yes i applyed the HF 56 from nice and im using PDS4. and rechecked the user and pass. but i will re do it again today.

thanks my friend.!!!!!!!!

RE: Perform 3.0 and Avaya PDS

also make sure u apply hf102 can be obtained from extranice

RE: Perform 3.0 and Avaya PDS

make sure host name and ip address of pds are in host file of interaction server and it can resolved via name by pinging

RE: Perform 3.0 and Avaya PDS

(OP)
whydoibelieve,

i checked that host and is configured correctly, i tested with
ping to the ip and name and had no issue. the user and password are ok.

I'm using the port 9000 can that be the issue. should i use any other port?
Thanks!!!!

RE: Perform 3.0 and Avaya PDS

i rememember a recent installation where the port was a problem. i would double check hf56 and make sure u have followed all steps as its detailed and from having a second look at logs the orb init is failing which is part of hf 56.

to double check port i used network monitor part of windows build u will need os disk to enable it though.

u will see traffic from pds ip and also a port there, set the port in cti setup if different. port 9000 is not the default 66666 is, it states this in nice docs

RE: Perform 3.0 and Avaya PDS

(OP)
whydoibelieve,

thanks man, tomorrow i will apply the HF102 and re check the all the steps.

Thanks

RE: Perform 3.0 and Avaya PDS

(OP)
whydoibelieve,

man still the same issue. really getting crazy with this..

thanks!!!!!!!!

RE: Perform 3.0 and Avaya PDS

can u send a new copy of logs after ur visit. also did u change port or check to see what port pds is outputting on

RE: Perform 3.0 and Avaya PDS

(OP)
whydoibelieve,

i changed the port and updated the HF 86 and 102. is there any special soft or application i need to install.

Remeber this is a PR3.0

Thanks man!!!!

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