Perform 3.0 and Avaya PDS
Perform 3.0 and Avaya PDS
(OP)
Hi all,
I trying to make the integration between PR3.0 and Avaya PDS.
The issue i have is i can't see the agents from the pds log on. "Event - Pabxconnectiondiedevent link id 64 is down"
Any idea?
Regards
I trying to make the integration between PR3.0 and Avaya PDS.
The issue i have is i can't see the agents from the pds log on. "Event - Pabxconnectiondiedevent link id 64 is down"
Any idea?
Regards
RE: Perform 3.0 and Avaya PDS
where u seen this error in connection manager ?
RE: Perform 3.0 and Avaya PDS
Im using pds4 and in the connection manager i si link id 64 is down.
thanks
RE: Perform 3.0 and Avaya PDS
can you confirm you can ping the pds from interaction server.
also check account u are using to connect and check pds to see connection established. has the cti/interface and connection manger been set up correctly.
is there a firewall between interaction server and pds are all ports opened.
is this the only connection to pds from interaction server or are there other connections are there sufficent licenses for connection
RE: Perform 3.0 and Avaya PDS
Regards
RE: Perform 3.0 and Avaya PDS
RE: Perform 3.0 and Avaya PDS
I have the integrations requirments but still have that issue.
Regards
RE: Perform 3.0 and Avaya PDS
RE: Perform 3.0 and Avaya PDS
"Event - Pabxconnectiondiedevent link id 64 is down"
RE: Perform 3.0 and Avaya PDS
this is an easy integration so should be able to sort.
RE: Perform 3.0 and Avaya PDS
RE: Perform 3.0 and Avaya PDS
RE: Perform 3.0 and Avaya PDS
RE: Perform 3.0 and Avaya PDS
regards
RE: Perform 3.0 and Avaya PDS
Here are the other logs, one thing is when i open the tool "enclient" i dont get any info there.
thanks again
RE: Perform 3.0 and Avaya PDS
RE: Perform 3.0 and Avaya PDS
yes i applyed the HF 56 from nice and im using PDS4. and rechecked the user and pass. but i will re do it again today.
thanks my friend.!!!!!!!!
RE: Perform 3.0 and Avaya PDS
RE: Perform 3.0 and Avaya PDS
RE: Perform 3.0 and Avaya PDS
i checked that host and is configured correctly, i tested with
ping to the ip and name and had no issue. the user and password are ok.
I'm using the port 9000 can that be the issue. should i use any other port?
Thanks!!!!
RE: Perform 3.0 and Avaya PDS
to double check port i used network monitor part of windows build u will need os disk to enable it though.
u will see traffic from pds ip and also a port there, set the port in cti setup if different. port 9000 is not the default 66666 is, it states this in nice docs
RE: Perform 3.0 and Avaya PDS
thanks man, tomorrow i will apply the HF102 and re check the all the steps.
Thanks
RE: Perform 3.0 and Avaya PDS
man still the same issue. really getting crazy with this..
thanks!!!!!!!!
RE: Perform 3.0 and Avaya PDS
RE: Perform 3.0 and Avaya PDS
i changed the port and updated the HF 86 and 102. is there any special soft or application i need to install.
Remeber this is a PR3.0
Thanks man!!!!