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How does Nice record voice by extension in Avaya?

thread911-1564446

How does Nice record voice by extension in Avaya?

How does Nice record voice by extension in Avaya?

(OP)
I'm familiar how Nice records voice in a Nortel environment but how does it work with Avaya TDM?

 

RE: How does Nice record voice by extension in Avaya?

hi,

it depends. with avaya which switch are u interfacing with ie aes, what are u using tsapi cvlan for output of cti etc

mapping also needs to be done on logger via logger definition if 8.9 or system admin if perform.

As you know TDM is trunk side and the mapping is very important and trunk/timeslot info should be obtained from the avaya engineer or switch maintainer

 

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