Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

How does Nice work in a Voip environment?

How does Nice work in a Voip environment?

How does Nice work in a Voip environment?

In a nut shell can someone please explain how does Nice record calls.  I believe it uses packet sniffers?  Thank you.

RE: How does Nice work in a Voip environment?

there are few ways to record VoIP:
1)passive, by configuring the network with spann / mirroring session, transfering the phones or Media gateway to the recording NIC within the VoIP Logger, (IP packets)
2)active, such as Avaya DMCC / CMAPI, Cisco Active, Nortel DMSIP - the packets will send to the recording NIC from the PBX / phone side, requires license and cost more, but can ovr come issues with passive recording

hope its helping you  

RE: How does Nice work in a Voip environment?

i would put in my $.02: 1st, avaya dmcc active recording is actually cheaper than passive and 2nd, i wouldn't say active recording will solve all the passive recording pains, more like it will trade one set for another.

RE: How does Nice work in a Voip environment?

Thank you Ramati.

Would happen to know how Scree Capture works?  How does Nice know which pc to record in relation to a phone extension.

RE: How does Nice work in a Voip environment?

screen capture works by

1. screen agent software installed on desktop of agent to be recorded using hooking or scraping.
2. when u install screen agent software u enter the ext of agent. this then registers with a sam server this server holds this information as a registration
3. u then create the agent in user admin and enter its extension etc

when a call occurs the interaction server looks at sam server for credentials and records it. in a qm environment u can set up rules to record only certain lenght of calls and wrap up pus 3.2 version is now compatible with pci regulations  

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close