User Unmapped
User Unmapped
(OP)
Hi,
Getting user unmapped when pulling records with participant station = .....
Users are mapped to multiskill.One skill is added in AES.
but out of 15 users three agents tagging is perfect.
for rest its showing user unmapped.
System : NP R2
Trunkside recording
Getting user unmapped when pulling records with participant station = .....
Users are mapped to multiskill.One skill is added in AES.
but out of 15 users three agents tagging is perfect.
for rest its showing user unmapped.
System : NP R2
Trunkside recording
RE: User Unmapped
RE: User Unmapped
get it segment id and make the query in the db and see how is the iniciator from the call, maybe the iniciator is not monitored by nice.
RE: User Unmapped
go to interactions database on interaction server and check for exp041 u will need the interaction id not segment as segment refers to a conf call of a call that is user unmappd and check its exp. if it exp041 then the user is not set correctly in user admin.
check failed devices text file located in nicecti directory to see if devices are failing to be monitored