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Outlook hyperlinks only open if IE8 already open

Outlook hyperlinks only open if IE8 already open

Outlook hyperlinks only open if IE8 already open

(OP)
Hi,

Since installing IE8, I've had a couple of problems when clicking on hyperlinks in emails..

1. it sometimes opens up a dialog box wanting me to select 'executable file' (*.exe) - i've already navigated to iexplore.exe, but seem to now have problem no.2

2. if IE isn't open, it tries to open a new window but the tab just says 'connecting...' and the address bar is blank.

If IE is already open, the email hyperlink opens in a new tab without any problems.

Any ideas?

thanks 1DMF

"In complete darkness we are all the same, only our knowledge and wisdom separates us, don't let your eyes deceive you."

"If a shortcut was meant to be easy, it wouldn't be a shortcut, it would be the way!"

RE: Outlook hyperlinks only open if IE8 already open

(OP)
It's ok sorted the problem.

Seems to be a known issue with IE8 & Sophos Anti-Virus Content Scanner Plugin for IE.

Sophos support walked me through the manual fix, but the patch will be released in a few days for those who want to wait.

alternatively you can disable the plugin via the manage addons in your internet options, but I wouldn't recommend using this method, but it will help you identify if this is the reason for those with a similar problem.

"In complete darkness we are all the same, only our knowledge and wisdom separates us, don't let your eyes deceive you."

"If a shortcut was meant to be easy, it wouldn't be a shortcut, it would be the way!"

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