Wondering if anyone out there has had a successful setup using Avaya CM 5.1, with NICE v8.9, but passing event data via a CDR port on Avaya?
I have a Client that hangs off our Avaya PBX (currently an older CM 2.2, but moving to CM 5.1) and they will be setup as an LSP off our main core when all is said and done, but the Client utilizes their own NICE Digital recording (v8.9) and currently off our PBX they get all their events via a CDR connection.
NICE has come back to the Client (internally we use Verint, or I would have my own dialog with NICE to get the real story...) stating that they only support a CDR connection using Avaya CM 5.0 but NOT in CM 5.1
The only real option seems to be having to move to an Avaya AES CTI solution, but the costs involved for the server and the licencing is not what the Client was expecting to have to cough up in addition (and neither was I).
It seems real strange to me that NICE would not support a specific release within the Avaya configuration when it was only a point release newer update.
My questions really are just if anyone has successfully done or seen this out there, and if anyone knows why NICE may not support it with only a point release differnce?
Thanks in advance,
RVelle
I have a Client that hangs off our Avaya PBX (currently an older CM 2.2, but moving to CM 5.1) and they will be setup as an LSP off our main core when all is said and done, but the Client utilizes their own NICE Digital recording (v8.9) and currently off our PBX they get all their events via a CDR connection.
NICE has come back to the Client (internally we use Verint, or I would have my own dialog with NICE to get the real story...) stating that they only support a CDR connection using Avaya CM 5.0 but NOT in CM 5.1
The only real option seems to be having to move to an Avaya AES CTI solution, but the costs involved for the server and the licencing is not what the Client was expecting to have to cough up in addition (and neither was I).
It seems real strange to me that NICE would not support a specific release within the Avaya configuration when it was only a point release newer update.
My questions really are just if anyone has successfully done or seen this out there, and if anyone knows why NICE may not support it with only a point release differnce?
Thanks in advance,
RVelle
