×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

NICE 8.9 with Avaya CM 5.1

NICE 8.9 with Avaya CM 5.1

NICE 8.9 with Avaya CM 5.1

(OP)
Wondering if anyone out there has had a successful setup using Avaya CM 5.1, with NICE v8.9, but passing event data via a CDR port on Avaya?

I have a Client that hangs off our Avaya PBX (currently an older CM 2.2, but moving to CM 5.1) and they will be setup as an LSP off our main core when all is said and done, but the Client utilizes their own NICE Digital recording (v8.9) and currently off our PBX they get all their events via a CDR connection.

NICE has come back to the Client (internally we use Verint, or I would have my own dialog with NICE to get the real story...) stating that they only support a CDR connection using Avaya CM 5.0 but NOT in CM 5.1

The only real option seems to be having to move to an Avaya AES CTI solution, but the costs involved for the server and the licencing is not what the Client was expecting to have to cough up in addition (and neither was I).

It seems real strange to me that NICE would not support a specific release within the Avaya configuration when it was only a point release newer update.

My questions really are just if anyone has successfully done or seen this out there, and if anyone knows why NICE may not support it with only a point release differnce?

Thanks in advance,

RVelle  
Replies continue below

Recommended for you

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close