×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

*
*
*
*

Thanks. We have received your request and will respond promptly.

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Call Center - Keyboard Vs. Mouse

thread422-1550201

Call Center - Keyboard Vs. Mouse

Call Center - Keyboard Vs. Mouse

(OP)
Hi all, We have just install JD Edwards Enterprise ERP system to our company. Our first step was to train our call centre (10 staff) which are used to a Linux based programs to take order over the phone and enter them simultaneously. Using JD Edwards software, we though this will make it faster. The staff was used to a keyboard-based interface which I must admit was very fast to handle. Now with the ERP which is web-based, they are having to use the mouse a lot. Is there any way I can configure it to make it keyboard dependent?

Any suggestions will help.

Thank you in advance,
Marios

RE: Call Center - Keyboard Vs. Mouse

Keyboard data entry is always faster than mouse data entry, as you know. YOu could think about finding out what keyboard shortcuts work with order entry program. This site is short on Edwards people. You might try www.jdelist.com, it is a site devoted to the Edwards product. You might see if there are any options that would turn off the windows interface, and go back to the "green screen". It is a long shot at best.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login
Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close