Call Center - Keyboard Vs. Mouse
Call Center - Keyboard Vs. Mouse
(OP)
Hi all, We have just install JD Edwards Enterprise ERP system to our company. Our first step was to train our call centre (10 staff) which are used to a Linux based programs to take order over the phone and enter them simultaneously. Using JD Edwards software, we though this will make it faster. The staff was used to a keyboard-based interface which I must admit was very fast to handle. Now with the ERP which is web-based, they are having to use the mouse a lot. Is there any way I can configure it to make it keyboard dependent?
Any suggestions will help.
Thank you in advance,
Marios
Any suggestions will help.
Thank you in advance,
Marios
RE: Call Center - Keyboard Vs. Mouse