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KXTD612 How do i leave a message on a voicecard

KXTD612 How do i leave a message on a voicecard

KXTD612 How do i leave a message on a voicecard

(OP)
Hi,
   i've been programming a KXTD612e with ISDN2e, I Have the DDI's working but i need the callers to be able to leave a message if theres no answer after say 8 rings.

I can get to the message but once the message has played it continues to ring.

any ideas?

RE: KXTD612 How do i leave a message on a voicecard

Just to be clear..

So when a call comes in, after 8 rings the caller can hear the OGM (Out Going Message), but the phones continues to ring?

Are you using the company OGM or an individual extension one?

www.systemnet.ie

RE: KXTD612 How do i leave a message on a voicecard

(OP)
its the company one. all the customer wants is that 3 telephones will ring then after 8 rings they will hear the ogm and be able to leave a message.
regards Skippy.

RE: KXTD612 How do i leave a message on a voicecard

Make sure BV is assigned in program [455].

To record the company OGM:

From any phone - Off-hook, dial 7121, enter OGM number (1-9), Confirmation Tone, Record Message, Hang Up.

Let me know if this works.

www.systemnet.ie

RE: KXTD612 How do i leave a message on a voicecard

I'll ask this ? on the 612 there was a bv card for it?

RE: KXTD612 How do i leave a message on a voicecard

Yeah, that was the first appearnce of the message card.

Works the same way as it does in the KX-TDA15/30.



 

www.systemnet.ie

RE: KXTD612 How do i leave a message on a voicecard

we never had that option till the 824 and 48-4 the 50 -4

RE: KXTD612 How do i leave a message on a voicecard

(OP)
I did enable the card in program 455, then recorded the OGM using the soft keys on the Managers handset. The DDI routed correctly, i then assigned the BV to answer the call after 8 rings. I then heard my recorded OGM followed by a beep to start recording my message, but it then continued to ring the handsets.

Regards Gary

RE: KXTD612 How do i leave a message on a voicecard

sounds like your ringing assignments are not right the ext with the ogm should be the intercept route for that trunk  

RE: KXTD612 How do i leave a message on a voicecard

Not sure where it's going wrong but if I was doing it from scratch, here's how I would do it:

In program [001] store the incoming DDI in any location between 500 and 699.

By default all these locations are pointing at Call Handling Table 01 (Day & Night) in program [024].

The ringing assignment can be set in program [452].

Then in program [455], you can set the BV to answer for the Call Handling Table. (works the same as intercept)

 

www.systemnet.ie

RE: KXTD612 How do i leave a message on a voicecard

I'll keep my mouth shut bri w/ddi never caught on here and I know there are very subtle differencs in uk and usa version  

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