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Add new IP Scheme

Add new IP Scheme

Add new IP Scheme

(OP)
I am currently running perform II and neew to add a new IP range so I can capture scrrens. I did it a year ago and can;t find my notes. Any help would be appreciated.

RE: Add new IP Scheme

It's something like this..


Login to the apps
Technician Mode
Master site
CLS Definitions
Sources Definitions
Click Create sources Wizard
Next
IP Addresses
Enter first IP, (Port is 2102)
Click next
Enter number of sources
enter port amount (Normally 0)
Click save
Go to Dynamic mapping, Sources pool
under CLS Server click add new sources pool
Add the sources to the pool
Click Attach/Detach
Attach the pool of sources to the channels







 

RE: Add new IP Scheme

(OP)
We are not configured that way. There is a text file that has to be changed, just can not remember where it is on the server. None of our mapping was done via the GUI, it is all text files.

RE: Add new IP Scheme

its done via a map file.

in the nicecti\loggers folder you  will see the serial  number of the logger with a .map extension

open with notepad and add new ip addresses of workstations you want to record.

make sure you have installed screen agent on the work stations.

You will need to restart RCM for the map file to be re read post your changes

RE: Add new IP Scheme

(OP)
nicetechie,
Thanks for the info, just had to jog my memory a little. Maybe you can answer another question. Is there a way to play recording via a phone?

RE: Add new IP Scheme

You can replay calls via the phone however you'll require a NICE replay server which utilises dialogic boards. I'm not sure if this is available with older versions of Perform though.

RE: Add new IP Scheme

Hi.

In perform II this can be done via a playback server.

However the end of sale date for perform II is june 2008 and end  of support is June 1, 2013

 

RE: Add new IP Scheme

(OP)
Actually looking to upgrade to 3 here pretty shortly.
 

RE: Add new IP Scheme

i would wait till october as 3.2 will be released

RE: Add new IP Scheme

(OP)
That's where we are going.

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