Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Sent mssags in mail not visible

Sent mssags in mail not visible

Sent mssags in mail not visible

I am a PC tech with no Mac experience.
I have a client with a Mac running OS X V 10.2.8.
Their mail program is 1.2.5 (v553).

Here's the issue.
They are trying to clean out the mail folders.
The sent folder contains 1850 messages, but none of them are visible.
Sometimes it says 'updating color on msg 1850 of 1850' - sometimes it doesn't say anything, but no matter what I do, we can't see those message to deleted them.
I've tried rebuilding - makes no difference.

I have googled this, and found quite a few references to this issue, but no solutions that worked for me.

Any suggestions??


RE: Sent mssags in mail not visible

What kind of account is it - POP, IMAP? Can you log into the account via webmail?


Everything will be OK in the end.
If it's not OK, then it's not the end

RE: Sent mssags in mail not visible

It has been a while since I have looked at 10.2 but you should search the system for .mbox files.

These are likely found in the user's home folder.

You might need to temporarily turn on all file visibility:

Beware that if you are trying to securely delete the data for a future user of the system, you should look at a file shredding tool as deleted files on Mac can be restored/recovered just as easily on Windows.

RE: Sent mssags in mail not visible

The account is a POP account.
I can log in via webmail, but because the messages weren't sent in webmail, there are no messages to delete there.

I searched the computer for .mbox files, and found plenty.
Are you suggesting I delete the Sent Messages.mbox file?


RE: Sent mssags in mail not visible

You can use a plain text editor to look at and edit the contents of an .mbox file. Verify the contents before trashing it. There may also be other index files in the same directory named 'Sent Messages.xxxx'. If you want to kill that sent mailbox, backup those files and then delete them from the user's folder. If things look better in Apple Mail after the removal, you can delete your backup.

Of course, do this all when Apple Mail is not running.

If your intent to clean out the mail folder is simply because those 1850 messages do not display in Mail, you might try a recovery trick to hang on to those messages. Use a text editor and scroll to the bottom of the mbox file. Delete the last week's worth of mail (where a rogue message may have sent things wacky) and then try opening Mail to see if the other messages re-appear.

RE: Sent mssags in mail not visible

There is a feature in OS 10 called Secure Empty Trash, but I don't recall if it is available in 10.2.8. I know it is in 10.3.x and later.

Secure Empty Trash completely removes files when used. I even made a shortcut for it on all my system partitions.


Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close