Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


Redirect the call/DN to voicemail box/callpilot

Redirect the call/DN to voicemail box/callpilot

Redirect the call/DN to voicemail box/callpilot

So  we have 2 numbers that seems to be coming to the same phone

We need to redirect xxxx directly to voicemail box since we do not want to answer any call in this line.
xxxx seems to be the first and main number but we do not use this number.

At the reception phone

Under the properties:
The Pub. OLI is zzz-zzz-zzzz
Priv. OLI is xxxx

Under the line assignment
Line 231
Priv Received xxxx
Pub Received xxxx
Line 331
Priv Received zzzz
Pub Received zzzz

So at DN xxxx, I FWD ALL  to callpilot but now both of the number xxxx and zzzz are going to VM.  I only want to have xxxx not zzzz.

Is there any solution for this? It seems that xxxx and zzzz are connected.

RE: Redirect the call/DN to voicemail box/callpilot

I think if you remove target line 231 from the current DN, andthen on the Target Line, set the Prime set as the vm pilot number.

If I am wrong, I am sure I will be corrected by the other guys on here.


RE: Redirect the call/DN to voicemail box/callpilot

I looked at the Target lines
Line 231
control set = xxxx
Prime set = xxxx

Line 331
control set = xxxx
Prime set = xxxx

RE: Redirect the call/DN to voicemail box/callpilot

If u don't want to answer calls on TL 231, then remove it from the sets, then pgm the AA to answer it after x-amount of rings, and then send it to a particular mailbox if needed via CCR tree.

RE: Redirect the call/DN to voicemail box/callpilot

Option11newby is close.
Remove the Target Line from the set, change the prime for the target line to the VM DN.
In the Voicemail, assign the target line as the Express Message Line for the mailbox where you want the call to land.


Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close