Unmapped user
Unmapped user
(OP)
we are running Nice Perform 3.1 against Avaya AES
agents who logged after Nice is started are displayed as "Unmapped User".
if we reboot Nice server (at OS level), they are learned from AES at the time Nice started.
how to make Nice to ask AES about agents mapping time to time ?
agents who logged after Nice is started are displayed as "Unmapped User".
if we reboot Nice server (at OS level), they are learned from AES at the time Nice started.
how to make Nice to ask AES about agents mapping time to time ?
RE: Unmapped user
RE: Unmapped user
yes, audio calls are recorded by Nice
RE: Unmapped user
RE: Unmapped user
have u applied the last HF?
RE: Unmapped user