Unmapped user

rediska · Apr 7, 2009

we are running Nice Perform 3.1 against Avaya AES

agents who logged after Nice is started are displayed as "Unmapped User".
if we reboot Nice server (at OS level), they are learned from AES at the time Nice started.

how to make Nice to ask AES about agents mapping time to time ?

tcpipv6 · Apr 7, 2009

How do you have the configuration? do you have audio on the calls from the unmapped users?

rediska · Apr 7, 2009

what information do I have to provide about configuration ?

yes, audio calls are recorded by Nice

nicetechie · Apr 16, 2009

it appears as an unmapped user when that extension is not associated against a agentid or extension in user administrator. you need to configure a agent in user administrator against that ext or agentid if free seating

tcpipv6 · Apr 18, 2009

do you have audio on the calls with unmapped users?
have u applied the last HF?

AlmostMe · Apr 19, 2009

In order to get agent id informaiton you need to monitor ACD Hunt Groups your skills are connected to. The hunt group returns messages when agents log into or out of skills.

Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Unmapped user

rediska

Programmer

tcpipv6

IS-IT--Management

rediska

Programmer

nicetechie

Technical User

tcpipv6

IS-IT--Management

AlmostMe

Technical User

Similar threads

Part and Inventory Search

Sponsor