Apr 1, 2009 #1 asim78 Technical User Joined Apr 1, 2008 Messages 23 Location SD We are using IPCC 7.1,ICM we need to know number of calls answered with in sl threshold per agent no report available in the webview to get it your soonest reply is higly appreciated
We are using IPCC 7.1,ICM we need to know number of calls answered with in sl threshold per agent no report available in the webview to get it your soonest reply is higly appreciated
Apr 14, 2009 #2 Iwontremember IS-IT--Management Joined Jun 7, 2006 Messages 418 Location US are you using Historical Reporting? Hope this helps. Upvote 0 Downvote