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Number of calls answered per agent with in sl threshold

thread957-1540406

Number of calls answered per agent with in sl threshold

Number of calls answered per agent with in sl threshold

(OP)
We are using IPCC 7.1,ICM  we need to know number of calls answered with in sl threshold per agent no report available
in the webview to get it

your soonest reply is higly appreciated

RE: Number of calls answered per agent with in sl threshold

are you using Historical Reporting?

Hope this helps.

 

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