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`NICE version 8.9

`NICE version 8.9

`NICE version 8.9

(OP)
I can monitor the agent, but when i go to the channel to monitor, the status displays MFAS,LOS,NOS..What can i do to fix this problem?

RE: `NICE version 8.9

is it trunk side or extension side. los/nos usually means bad jumpering on extension. if trunk/service observation is it the only channel showing this status.  when you make a call does activity show.

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