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IPCC 4.0

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lumanii44

lumanii44

MIS
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Mar 15, 2009
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CRS Scripting neophyte needs assistance configuring "estimated-wait-time" script for call queues that would also give the caller an option to remain on hold or get a call back after a determined amount of time in call queue.

 
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you could use Router Queue Time Now as a variable in your IVR to play the current queue time, and ask the caller to either hold or press a digit to continue.
 
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thanks vampirej, but im not sure how to use the Router Queue time variable. can you post a smple script?
regards,
 
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