×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Hey guys...

Hey guys...

Hey guys...

(OP)
How's everyone doing? I'm a techie by the way. I haven't really used Goldmine that much. I have this issue with a client. Everyone within that company is not receiving email using goldmine. They are receiving email on the server though. They're able to view through webmail which is email on the server. So everything on our end is fine. This seems to be an issue with Goldmine itself. Everyone can send out using Goldmine even though they cant receive. I sent a test email and that user could not get it when clicking get mail. The user was able to send me test message when I verified. Gold mine also shows all users as being connected. Everyone is online and able to browse. User also told me that her goldmine inbox has vanished. This meaning inbox still shows but none of her email is in there anymore. I had her close out of goldmine and reopen. Still same issue. I had the user go through her config settings and everything is set correctly but greyed out so she cant make any changes. I'm a little stumped on this one. Anyone have any similar issues? Any advice is appreciated. Thanks in advance.

 

RE: Hey guys...

You don't mention which version of GoldMine, which would be helpful in diagnosing the problem.  If you go to Help | About you'll see the version number.  

However, email problems are usually the same version to version.  Have they changed settings on the mail server?  GoldMine uses POP3 and SMTP.  Also check in the user preferences (Edit, Preferences, E-Mail tab) and verify that the POP3 settings are intact.  

Hope this gives you a good starting point.  There are others more skilled than I that could reply as well, make sure you post back with the version number and database back end (Dbase, Firebird or SQL).

__________
Veni, Vidi, Visa:  I came, I saw, I charged it.  

RE: Hey guys...

GoldMine e-mail problems are usually caused by antivirus/spamware applications, and are not truly GoldMine issues.

RE: Hey guys...

(OP)
Great...thanks for the help guys. Definitely appreciate it. I'm sure it's going to be a firewall issue blocking port 110 possibly. I really don't see what else could be wrong since I already did check that pop setting were correct and everything else is checking out other than the receiving end of email. Firewall is usually the culprit in that case. Thanks again. Take care.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close