Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations wOOdy-Soft on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Best Voice recording company to go with ??

Status
Not open for further replies.
nicetechie

nicetechie

Technical User
Sep 18, 2007
148
IE
Hi,

Could anyway please tell me who is the best support for voice recordng in UK.I am looking at renewing my vendor supporter and wanted to know who is the best for support.

I have a NICE installation at my site 8.9.
 
Sort by date Sort by votes
All depends on location and size of your install/company etc

When I was born I was so suprised I didn't talk for 18 months
 
Upvote 0 Downvote
hi,

its in london and is 1000 channels.

Thanks for your help.
 
Upvote 0 Downvote
NICE are rather expensive and was wondering who else you would recommend.

Thanks in advance
 
Upvote 0 Downvote
In london you have 4 main choices

AVT systems (now bought by NICE) support 5/10
Business systems (have office in the city) support 8/10
Orange business services (used to be etrali also based in the city) support 8/10
BT support 3/10


When I was born I was so suprised I didn't talk for 18 months
 
Upvote 0 Downvote
All of the above are vendors, supported by Nice London, which was AVT Systems and now bought out by Nice.
 
Upvote 0 Downvote
Congratulations on repeating what I said.

When I was born I was so suprised I didn't talk for 18 months
 
Upvote 0 Downvote
I in fact have not repeated what you said I have just pointed out that all of the above are resellers for Nice and are all supported at Tier 2 level and above by Nice.
 
Upvote 0 Downvote
Me said:
AVT systems (now bought by NICE)
Click to expand...
You said:
All of the above are vendors, supported by Nice London, which was AVT Systems and now bought out by Nice.
Click to expand...

Oh yes very different but I seem to have missed the part where you mentioned Tier 2.

AVT & Bus Systems have tier 2 engineers.
Orange have an ex NICE developer from Tel Aviv.

I would say all of these would provide better support than NICE, who prefer to concentrate resources on their global accounts.

When I was born I was so suprised I didn't talk for 18 months
 
Upvote 0 Downvote
thanks for all your feedback. I have chosen Orange as I asked around and found them to have the best support and they are now in the call center market also with large clients. Thanks all
 
Upvote 0 Downvote
Orange Bus are still a good choice though. Have you met the sales director yet?

my.php


When I was born I was so suprised I didn't talk for 18 months
 
Upvote 0 Downvote
i know that business systems are offering the most competitive maintenance deals out there right now, and are expanding their engineering base, so they must be picking up large chunks of maintenance for Nice kit - so if your not completely sorted give them a call -
 
Upvote 0 Downvote
for smb and non global they were an option but this mass scale unfortunately they were ruled out.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

leekawai
  • Locked
  • Question
recording audio from phone's handset
Replies
0
Views
161
leekawai
leekawai
It wire techs
  • Question
SL2100 Error 64 will not go away
Replies
1
Views
155
jsaad
jsaad
D
  • Locked
  • Question
No audio on phone calls via Ubiquiti nanobeam 5ac point to multipoint setup
Replies
0
Views
186
Dane.G
D
abdullah555
  • Locked
  • Question
how to stop screenagent if i don't have admin right on windows
Replies
0
Views
441
abdullah555
abdullah555
natikoren
  • Locked
  • Question
NICE NIM 4.1 PROBLEM WITH IVR GENESYS
Replies
0
Views
314
natikoren
natikoren

Part and Inventory Search

Sponsor

Back
Top