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opt 11 isdn no xfer of incoming calls

opt 11 isdn no xfer of incoming calls

opt 11 isdn no xfer of incoming calls

fresh install of opt11 .no transfer or conference feature works on incoming calls thru the pri isdn.it does work on internal sets.also ,no dtmf tones. SSC card HAS been replaced.any ideas?

RE: opt 11 isdn no xfer of incoming calls

Need more information, however based on what's provided, check LD 16 Build - TKTP, TRMB, PTYP, DTRK, IDC, DGTP, DSEL, CHTY and CLS and LD 14 Build - CLS UNR DTN.

Based on what you provided, I am assuming that internal station to station calls can be transferred and conferenced normally.  Incoming calls via the PRI to a station can not be transferred to another station or conferenced with an internal station or and external party.

Do you have COT trunks also and are you experiencing the same problems here as with the PRI?

Hope this helps

RE: opt 11 isdn no xfer of incoming calls

These are DIDs only, no Cots.
Internal station to station calls work fine on xfer&conf.
The opt 11 has all patches installed(RLS 23.35)
It is programmed as follows:
LD 16= tktp= DID
       trmb= yes(tried both)
       ptyp= PRI
       DTRK= yes
       IDC= NI2
       DGTP= PRI
       DSEL= VOD
       CHTY= BCH
 I've also traced the calls when trying to xfer or conf.The switch is processing the digits and passing them to the called set,but caller hears no ringing and no voice path after tranfer.Thanks very much for your help.      

RE: opt 11 isdn no xfer of incoming calls

Does a DID call to a set that does not ring on TRN or AOx ring normally?  Answer normally?

Does the hold feature work normally when the TRN key is pressed once?

Can the call be retrieved in the following sequence TRN, dial Ext, RLS after 1 ring, LIne key caller is on or does it get disconnected?

Check LD 15 FTR - OPT (IHD) IHA

Other than that I am stumped.  The digits are being sent to the set.  The only other thing I can think of is the DN is built as SCN vice SCR, but that won't account ofor the call not being connected.

RE: opt 11 isdn no xfer of incoming calls

I think the system is programmed properly.it has been suggested that the programming problem could be in the "answer supervision"or Transfer supervision in the C.O.switch.Can anyone verify this?

RE: opt 11 isdn no xfer of incoming calls

Yes, after trying transfer,Led blinks transfer fails,but i can get the original caller back.Once again,station -to -station can transfer and conference as long as it is not an outside trunk. LG.com

RE: opt 11 isdn no xfer of incoming calls

LD 14 - if SUPN is Yes - Change to NO and VIve Versa  You may also want to play with the SIGL setting.. Also look at MODE in LD 16 - I believe it should be PRA

RE: opt 11 isdn no xfer of incoming calls

Found it!!In LD 15 (NET)BSGC should be set to 65535
NOT 0 !

RE: opt 11 isdn no xfer of incoming calls

Congrats - I will definitely file this for future reference

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