Error installing CAD
Error installing CAD
Pardon the long post:
I am recieving the following error when trying to launch the CAD.
"Login failed due to a configuration error. Please ask your system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the Administrators Guide."
How do I make the association?Can anyone send me a link to the administrators guide? I cant find this information in the Administrators guides for CM - ver 6.1. CXX premium ver. 5.0 that I have.
The installation instructions make reference to directory services, How do I run directory services? How do I restart the VoIP Monitor service? See below for additional details regarding these questions.
Per the instructions regarding directory services:
If the computer has more than one IP address, select the IP address of the NIC used
to connect to the LAN—it must be accessible by the client desktops.
In order to connect to the Unified CM, the IPPA service must have a user ID and
password. This user ID and password are also set up in Unified CM (xxxsee
"Configuring Cisco Unified CM IP Phones to Work With IP Phone Agent" in the Cisco
CAD Installation Guide). You can complete these fields before actually setting up the
user in Unified CM, but the user ID and password must be identical in both places. If
they are changed in this window or in Unified CM, they must be changed in both.
NOTE: If Directory Services is not running when you view this step, the IPPA login information cannot be changed.
NOTE: If you change these settings, you must restart all CAD services to ensure that the change is registered with them properly.
Voip Monitoring service
Per the instructions regarding Voip Monitoring Service:
Select the IP address of the network adaptor to which voice packets are sent to be
sniffed by the VoIP Monitor service (if this is a server box) or the desktop monitor (if
this is a client desktop).
■On a VoIP Monitor Service server, it is the IP address of the NIC that is connected to the port configured for SPAN.
■On a client desktop computer, it is the IP address of the NIC on which the computer is daisy-chained to the phone.
NOTE: If you change these settings after initial setup, you must restart the VoIP Monitor service or the client application (depending on where you run CAD Configuration Setup) to ensure that the change is registered with them properly.