×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Embedded images do not print and print preview not available

Embedded images do not print and print preview not available

Embedded images do not print and print preview not available

(OP)
Hello all,

I have a fresh installation of XP (SP2) and Office 2003 (SP2) and have 2 linked issues with HTML emails.

1 - Print Preview doesn't work.
  a - The Print Preview option is not available when an HTML email is open on screen (greyed out)
  b - Selecting the email in question from the Outlook email list and selecting Print Preview from the menu generates an error of "print preview is not available for HTML formatted items"

2 - Embedded images do not print at all.  If you print the email the embedded images appear only as empty boxes with a red X in the top left corner.

The Printer is a LaserJet 3700 Colour and the latest PCL6 drivers are installed.  If the email is sent as Rich Text it prints correctly, and if the HTML formatted email is  copy-pasted into Word and printed it comes out just fine.

I have tried changing the default editor to Word without improvement.  This is the only PC in the office with this problem and worked correctly prior to being rebuilt (it was previously XP SP2 and Office 2003 SP2).

Any suggestions would be greatly appreciated.  Rany thanks

Rob

RE: Embedded images do not print and print preview not available

I'm pretty sure point 1 is standard behaviour for Outlook 2003.

HarleyQuinn
---------------------------------
The most overlooked advantage to owning a computer is that if they foul up there's no law against wacking them around a little. - Joe Martin

Get the most out of Tek-Tips, read FAQ222-2244: How to get the best answers before posting.

RE: Embedded images do not print and print preview not available

(OP)
The previous XP and Office 2003 build on the same PC didn't have this problem

RE: Embedded images do not print and print preview not available

@HarleyQuinn - it is not standard behaviour for OL2K3.

@RSeymour - Is there a reason that you don't have SP3 installed for Office 2003?

Have you tried a detect & repair of Outlook 2003?  (Help ->Detect & Repair)

Cheers.

RE: Embedded images do not print and print preview not available

(OP)
Thanks for the response.

I have run detect and repair without improvement, and SP isn't installed because, well it just isn't yet!  I will get onto this today.

If I am completely honest issue #1 is not really much of a concern, but issue #2 is a real problem.

Thanks

RE: Embedded images do not print and print preview not available

Try the registry fix suggested in this (near the bottom of the page).  It involves deleting a registry key so back up your registry first.

Cheers.

RE: Embedded images do not print and print preview not available

(OP)
Thanks cmeagan656, that has solved the printing problem!

For the record (and for anybody reading this in the future) the solution is to delete the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security.  The key in question is "OutlookSecureTempFolder ".

Rob

RE: Embedded images do not print and print preview not available

You're welcome.  I'm glad that it fixed your problem.

Cheers.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close