Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


Aspect UIP

Aspect UIP

Aspect UIP

Anyone using (and having success with) Aspect UIP?  I have one and have found a steep learning curve with the product even after working with Aspect Call Center for 5+ years.  UIP is impressive in many respects but there doesn't seem to be a great deal of online resources regarding it except for the Aspect site.  Anyone have any good UIP resources or pearls of wisdom to share?  

RE: Aspect UIP

I have heard a major learning curve.  Can do a lot of stuff, but to do everything takes some time.

RE: Aspect UIP

We've been using UIP 6.5.1 (on CM02 currently) for about a year.  We're getting ready to make the leap to 6.6.  It's very feature rich and, as a result, sometimes complex.  I come from the hosted IVR world and am normally on the other end of the contact center.  Even so, the learning process is manageable.  Anxious to hear what your experiences are.

RE: Aspect UIP

I am looking for spare parts for Aspect's EPRO or Unified IP system.  If you have any or know where I may be able to find some please let me know.  Thanks.

RE: Aspect UIP

So far not impressed with UIP, Aspect dont seem to know the product that well, and constantly tweaking and code modding to get the thing to be reliable...which it aint.  Good product in principal, perhaps not quite ready yet

we are using it as a 30 seat dialler

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close