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Call Center Development - Where to Begin?

Call Center Development - Where to Begin?

Call Center Development - Where to Begin?

(OP)
Hello,

No rush on this, just the curiosity of a relatively new developer (ASP.NET, ASP classic)... Can anyone point me in the right direction to learn about the basics of developing a call center? Connecting a phone system to a database of some kind, automation, etc. I have no idea where to start, or what technologies are involved.

Thanks,
Dan

RE: Call Center Development - Where to Begin?

Google is your friend.

--------------------------------------------------
"...and did we give up when the Germans bombed Pearl Harbor? NO!"

"Don't stop him. He's roll'n."
--------------------------------------------------

RE: Call Center Development - Where to Begin?

(OP)
True dat, but I've mostly found software vendors instead of educational material. I'm not sure what basic building blocks are needed and how they work together.

RE: Call Center Development - Where to Begin?

Have a look into Asterisk

RE: Call Center Development - Where to Begin?

Look inthe forum list, we havea whole buncho f forums concering phone systems. Read throughthe FAQs and questions inthe systems you are interested in.

"NOTHING is more important in a database than integrity." ESquared
 

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