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Call Center Development - Where to Begin?

Call Center Development - Where to Begin?

Call Center Development - Where to Begin?


No rush on this, just the curiosity of a relatively new developer (ASP.NET, ASP classic)... Can anyone point me in the right direction to learn about the basics of developing a call center? Connecting a phone system to a database of some kind, automation, etc. I have no idea where to start, or what technologies are involved.


RE: Call Center Development - Where to Begin?

Google is your friend.

"...and did we give up when the Germans bombed Pearl Harbor? NO!"

"Don't stop him. He's roll'n."

RE: Call Center Development - Where to Begin?

True dat, but I've mostly found software vendors instead of educational material. I'm not sure what basic building blocks are needed and how they work together.

RE: Call Center Development - Where to Begin?

Have a look into Asterisk

RE: Call Center Development - Where to Begin?

Look inthe forum list, we havea whole buncho f forums concering phone systems. Read throughthe FAQs and questions inthe systems you are interested in.

"NOTHING is more important in a database than integrity." ESquared

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