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Failed to Monitor DSN - Unable to Record

Failed to Monitor DSN - Unable to Record

Failed to Monitor DSN - Unable to Record

Hi there,

Well... i'm getting this error showing in NICE CLS on supervision.

I have one Universe 2 E1 loggers 2 screens...
Integration with Avaya Definity

The recording method is Service Observation/Selective Recording.

Do anybody understand this code? I check the Supervision manual and it's saying the check "channels configuration".

Can this be a problem with the DS1 configuration in Avaya?

The manual explain a lot of config to do on each DS1 that need to be recorded, and because i'm a little far away for the customer i can't check the configurations.

I made all configuration the manual told me on NICE System. I don't put my hand on Avaya. :D

RE: Failed to Monitor DSN - Unable to Record

what is the exact error you have on the supervisor? can you put a screen shot?

RE: Failed to Monitor DSN - Unable to Record

is you are working with an 8.9 check the AES for the Tsapi licences.

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