Hi. I am an engineer familiar with Aspect v7-8 and other ACDs. I'm new at a company that's rolling out an Aspect Call Center and I'm trying to get up-to-speed with the new software. Could anyone please offer a brief description on the licening model that Aspect currently uses?
Off the top of your head, what specific licenses are required for: -regular teleset agents -ip agents -contact server, eWFM, etc. -3rd party apps that use a data interlink?
Thanks very much!
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