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CMS data push, service

CMS data push, service

CMS data push, service

(OP)
I'm sort of driving in the dark here, so I hope I even ask this question correctly. My CMS exports call data to my Aspect server. However the Aspect server was just upgraded and not Avaya is no longer pushing out the call data. The service that needs to be started is called TCS5, but I dont know how to start it. Avaya will do it for me but they are 7-10 days out before doing this. I need it a lot sooner. How can I restart that data push from the Avaya CMS?

RE: CMS data push, service

(OP)
CMS 13.1 and Aspect eWFM 7.1

RE: CMS data push, service

look in te /export/home/pserv/tcs directory there is a conf file there check the settings

Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

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