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Can't Change Auto-Attendant Message

Can't Change Auto-Attendant Message

Can't Change Auto-Attendant Message

I am having difficulty changing the auto-attendant message. I have followed the procedure in the STSe Quick Start guide (Sept. 2005), "Recording Auto Attendant Greeting" and successfully recorded a message for mailbox 150. I did this by dialing into the system through the main telephone number. However, the auto-attendant message remains the same.

The system was programmed two years ago, before my time, and I'm not sure how the auto-attendant greeting was stored. The person in charge of the phones is long gone.

How can I change the auto-attendent greeting remotely?

I work about 100 miles from my HQ and can't program the system via laptop.

All suggestions welcome.


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