Call Pilot 201i Modem not answering Call Pilot 201i Modem not answering bulakeno (TechnicalUser) (OP) 7 Nov 08 12:04 Hi,I have a modem connected to a Call Pilot 201i that stops answering. Thanks. RE: Call Pilot 201i Modem not answering GHTROUT (IS/IT--Management) 7 Nov 08 21:28 What would the first step in troubleshooting be? ~~~GHTROUT.com | Get the Input/Output Manuals | Tek-Tips FAQs | Recent Replies RE: Call Pilot 201i Modem not answering bulakeno (TechnicalUser) (OP) 11 Nov 08 12:45 GHTROUT,I have my buttset connected to the us robotics modem and I can hear it ringing when I call line but the modem is not picking up. Thanks. RE: Call Pilot 201i Modem not answering GHTROUT (IS/IT--Management) 11 Nov 08 12:58 If it is a USRobotics Sportster, there is a dip-switch for "AA" (Auto-Answer)If it is another brand modem, then Auto-Answer may be controlled by an AT or S register command.Another possibility is the call is coming in on a route that has "Distinctive Ringing" turned on and the Modem does not recognize that ring-cycle as a valid call. ~~~GHTROUT.com | Get the Input/Output Manuals | Tek-Tips FAQs | Recent Replies RE: Call Pilot 201i Modem not answering strmwalker (TechnicalUser) 11 Nov 08 13:33 make sure the dip switch setting are correct,thatbeing said here are the settings switch 1,2,4,6,7 areoff,and switch 3,5,8 are on.so that is 1,2,4,6,7 are upand 3,5,8 are down. no problems only solutionsstrmwalker RE: Call Pilot 201i Modem not answering janaya (IS/IT--Management) 11 Nov 08 17:19 Did you try resetting the modem, and if that doesn't work try rebooting Call Pilot. Older (NT Server) versions could need a quick reboot.I don't use the RAS service on Call Pilot. It's flaky at best. Use the setup that is in the SECC/Symposium books to set up your dial up access. I have never had an issue using this method.John RE: Call Pilot 201i Modem not answering yyrkroon (TechnicalUser) 11 Nov 08 17:37 another place to check is the device manager and make sure your modem is define and passes the modem query test. RE: Call Pilot 201i Modem not answering DamovoCH (TechnicalUser) 12 Nov 08 08:21 If you have a Rel 5.0 CallPilot which is running on W2003 you have to configure the OS Routing and RAS Service to bring the modem up.Best regards from Switzerland,Mike RE: Call Pilot 201i Modem not answering janaya (IS/IT--Management) 13 Nov 08 15:00 Just make an advanced network connection. Allow it to "accept incoming calls". this will then take you to the RAS service and you can shut this down. It doesn't matter what version you are running.Once this is done, go back to advanced connections and set up the connection again. Make sure you allow 'Administrator, NGenDist and NGenSys' to access the connection, set your modem and you should be fine. I find Service shutting down or stopping a big problem in windows anything, so this network conection bypasses that. Take a modem right out of the box (if us robotics) no AT commands needed, just plug in and it will work. It rings 3 - 4 times then picks up.I haven't had an issue with a modem not answering once I set up this way, and this was the preferred method for symposium. I find it easier to use.Hope this helps.