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ICM VARIABLE MAPPING-DEFINITY ECS

ICM VARIABLE MAPPING-DEFINITY ECS

ICM VARIABLE MAPPING-DEFINITY ECS

(OP)
Hello

I am trying to get an Avaya Definity G3r(r.10) to accept ICM variables(variable 5) so I can display the contents of the variables onto an agents turret.

Avaya have said that it will only work in a CM.x environment but wanted to check with you guys to see if you can suggest an alternative solution.



Thanks for reading
 

RE: ICM VARIABLE MAPPING-DEFINITY ECS

Couple of ways of getting what you want to achieve here, how many variable combinations are we talking about?

RE: ICM VARIABLE MAPPING-DEFINITY ECS

(OP)
Not sure what you mean.

We need to send the string contents of variable 5 to a Definity G3r to influence a turret display.

RE: ICM VARIABLE MAPPING-DEFINITY ECS

Okay I'm with you on what you're trying to achieve but there are a couple of ways that you could look into going about this. For example if you only have say 10 different combinations of what Variable 5 would contain then the easiest way would be to route to a separate VDN for each case and name the VDN whatever you wanted the turret to report. If there are numerous combinations of Variable 5 then you may be able to implement a translation route to pick up the string by adjunct, then it would be a case of routing to an appropriate VDN from the adjunct step within the vector. If you could give more of a steer on what you need to achieve I may be able to explain this in further detail for you.

RE: ICM VARIABLE MAPPING-DEFINITY ECS

(OP)
I am looking to reduce the amount of VDNs by using variable mapping to influence turret display. We will be using Translation Routing for the transport mechanism and we will be setting a string(eg "SALES") within call variable 5 and we want this to be sent to the Avaya when the call completes.

It should be possible to do as Aspect handles this by mapping variable 5 to variable E.

I have heard in the past that UUI may need to be sent from the network.

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