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cut recording at the beginning of the call

cut recording at the beginning of the call

cut recording at the beginning of the call

(OP)
We have agents where the recording is cut at the beginning of the call. We tried re-creating the accounts, re-installation of Witness client, rebooted the server but they still have the same issue. Other agents don't have problems. What else do we need to check? Thank you.

RE: cut recording at the beginning of the call

Are you playing back through Quality Monitoring or directly from the recorder? We had the same issue a couple weeks ago. Turned out the timing on the CSCMs did not match the QM Server therefore they were not matching up to play the call correctly. Either we had dead air at the end or the beginning...Synching them up fixed the problem.

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